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Our partner |
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Our partner |
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| Shipping & Returns |
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Delivery
Delivery shall be made in Belgium within the time specified, by the direct handover of the product to the addressee stated or, in the absence of this person, by notice of availability. Collection must be made within twenty-four working hours, given the perishable nature of the product. Stated delivery times are as accurate as possible. Late deliveries cannot give rise to claims for damages. Instances of force majeure discharging the vendor from its delivery obligation are war, riots, fire, industrial action, accidents and the impossibility of receiving supplies. In any event, delivery can be made only within the time specified if the buyer has fulfilled its obligations vis-à-vis the vendor.
Receipt
Any complaints with respect to the product must be made within two days of the product’s delivery, if the product is perishable.
Returns - terms and conditions
All product returns must be the subject of a formal agreement between vendor and buyer. All returns accepted by the vendor, arising from a visible defect or the non-conformity of the product delivered verified by the vendor, shall give rise to a free replacement of the product or a credit note to the value of the sum paid, excluding all other indemnities or damages. The product must be returned in the original packaging within forty-eight hours.
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